Shipping policy

INKORA SHIPPING POLICY

Last Updated: September 16, 2026

This Shipping Policy applies to orders purchased from INKora, LLC (“INKora,” “we,” “us,” or “our”) through helloinkora.com or otherwise arranged directly with INKora.

Because many INKora products are custom-made, please review the following information regarding production times, shipping, delivery, and local pickup.

1. PRODUCTION TIME VS. SHIPPING TIME

Production time and shipping transit time are separate.

Production time is the period required for INKora to prepare, print, embroider, engrave, manufacture, finish, or otherwise complete your order.

Shipping time begins after production is complete and the order has been tendered to the applicable shipping carrier.

Any production or turnaround time displayed on our website or communicated by INKora is an estimate unless INKora expressly confirms a deadline in writing as guaranteed.

Production generally begins only after all necessary requirements have been completed, which may include:

Required payment or deposit;
Final artwork;
Proof approval;
Final quantities and specifications;
Customer information; and
Availability of required materials.

Customer-requested changes or delays in providing required information may affect the estimated completion and delivery dates.

2. SHIPPING DESTINATIONS

INKora ships eligible products throughout the United States where shipping services are available.

Available shipping methods, rates, and estimated transit times may vary based on the destination, package size, weight, product type, and carrier availability.

Certain oversized, fragile, specialty, or locally installed products may not qualify for standard shipping.

3. SHIPPING RATES

Shipping charges, when applicable, are calculated or quoted based on the order and selected shipping method.

Any shipping charge displayed at checkout applies only to the shipping service identified for that order.

Additional charges may apply if an order requires oversized packaging, freight, special handling, address correction, redelivery, or another service not included in the original shipping charge.

4. ESTIMATED DELIVERY DATES

Carrier transit times and estimated delivery dates are estimates unless expressly identified as guaranteed.

A shipping estimate does not include production time unless specifically stated otherwise.

INKora is not responsible for carrier delays caused by circumstances outside our reasonable control, including:

Weather;
Transportation disruptions;
Carrier network delays;
Holiday volume;
Natural disasters;
Government actions;
Incorrect or incomplete addresses;
Delivery-access problems; or
Other circumstances outside INKora's reasonable control.

A carrier delay does not by itself constitute an INKora production error.

5. RUSH ORDERS

Rush production and expedited shipping are separate services.

Paying for expedited shipping does not shorten production time unless rush production has also been specifically arranged.

Likewise, paying a rush-production fee does not automatically guarantee a carrier delivery date.

A deadline is considered guaranteed by INKora only when INKora expressly confirms that specific deadline in writing as guaranteed.

6. SHIPPING ADDRESS — CUSTOMER RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address.

Please verify your:

Recipient name;
Street address;
Apartment, suite, or unit number;
City;
State;
ZIP code; and
Other relevant delivery information

before submitting an order.

INKora is not responsible for delays, failed deliveries, or additional carrier charges resulting from incorrect or incomplete shipping information provided by the customer.

If a package is returned to INKora because of an incorrect or incomplete customer-provided address, refused delivery, or another customer-related delivery issue, additional shipping charges may be required before the package is shipped again.

Original shipping charges may be non-refundable where permitted by applicable law.

7. ADDRESS CHANGES

Contact INKora immediately if you need to change a shipping address.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has been tendered to the carrier.

Carrier address-correction or rerouting fees, when applicable, may be charged to the customer if the change results from customer-provided information.

8. TRANSFER TO THE SHIPPING CARRIER

Once an order has been properly packaged and tendered to a third-party shipping carrier, transportation and delivery are handled by that carrier.

INKora is not responsible for carrier delays or other transit events outside our reasonable control after proper tender of the shipment to the carrier.

Where permitted by applicable law, risk associated with transportation may pass to the customer upon proper tender to the carrier, subject to applicable carrier coverage and rights that cannot legally be waived.

INKora will nevertheless provide reasonable assistance when appropriate with legitimate carrier-related shipping issues.

9. LOST PACKAGES

If tracking information indicates that a package may be lost in transit, please contact INKora promptly.

Depending on the circumstances, INKora may require a carrier investigation or claim before determining whether a replacement, reprint, refund, credit, or other remedy is appropriate.

A package experiencing a carrier delay is not automatically considered lost.

INKora reserves the right to allow a reasonable investigation period before issuing a remedy, subject to applicable law.

10. PACKAGES MARKED “DELIVERED”

If carrier tracking indicates that a package was delivered but you cannot locate it, please:

Check the delivery location carefully;
Check with other members of the household or business;
Check nearby entrances or secure delivery areas;
Check with neighbors where appropriate; and
Contact the carrier regarding the delivery.

Please notify INKora promptly if the package still cannot be located.

A carrier scan showing “Delivered” does not automatically establish that INKora made a production or fulfillment error.

INKora may require completion of a carrier investigation before determining whether any remedy is available.

11. STOLEN PACKAGES

INKora is not responsible for theft occurring after a package has been properly delivered to the address provided by the customer, to the fullest extent permitted by applicable law.

Customers are responsible for providing a delivery location where packages can be received securely.

INKora may assist with available carrier information when appropriate, but replacement or refund is not automatically provided for packages stolen after confirmed delivery.

12. DAMAGED SHIPMENTS

If an order arrives damaged during shipping, contact INKora promptly and within 7 calendar days of confirmed delivery whenever reasonably possible.

Please retain:

The products;
Original shipping box or packaging;
Shipping label; and
Packing materials.

We may request photographs showing:

The damaged product;
Exterior packaging;
Interior packaging;
Shipping label; and
Other relevant damage.

Do not discard the product or packaging until the claim has been reviewed.

Failure to retain materials reasonably necessary for a carrier investigation may affect our ability to pursue a claim or provide a remedy.

13. PARTIAL SHIPPING DAMAGE

Damage to part of an order does not automatically make the entire order eligible for replacement or refund.

If only certain items are verified as damaged, any approved remedy may apply only to the affected items.

14. SHIPPING CLAIMS AND REMEDIES

Reporting a shipping issue does not automatically entitle an order to an immediate refund or reprint.

INKora may investigate the circumstances, review tracking information, request supporting evidence, communicate with the carrier, and allow the carrier a reasonable opportunity to investigate.

Depending on the circumstances and applicable law, an approved remedy may include:

Replacement;
Reprint;
Store credit;
Partial refund;
Refund; or
Another reasonable resolution.

Where permitted by applicable law, INKora reserves the right to determine the appropriate remedy based on the circumstances and results of the investigation.

15. LOCAL PICKUP

Eligible orders may be available for local pickup at:

INKora, LLC
9500 S 500 W, Suite 107
Sandy, Utah 84070
United States

Please wait until INKora confirms that your order is ready before arriving for pickup.

Customers should inspect their orders as soon as reasonably possible after pickup.

Once an order has been picked up, INKora is not responsible for subsequent damage caused by transportation, improper handling, storage, installation, application, washing, misuse, or other events occurring after pickup.

Production-error claims remain subject to our Refund & Return Policy.

16. UNCLAIMED LOCAL PICKUP ORDERS

Customers are responsible for collecting completed local-pickup orders within a reasonable period after receiving notice that the order is ready.

INKora may contact customers regarding orders that remain unclaimed.

Orders left unclaimed for an extended period may be subject to reasonable storage, disposal, or other arrangements where permitted by applicable law and after reasonable efforts to contact the customer.

17. MULTIPLE SHIPMENTS

Some orders may be shipped in more than one package or shipment.

Customers may receive separate tracking information and packages may arrive on different dates.

Receipt of only part of a multi-package order does not necessarily indicate that items are missing.

18. SHIPPING PROTECTION

INKora does not currently offer or require a separate optional shipping-protection program under this policy.

If INKora introduces shipping protection in the future, the applicable coverage, exclusions, fees, and claims process will be disclosed separately and this Shipping Policy may be updated accordingly.

19. FORCE MAJEURE

INKora is not responsible for shipping or fulfillment delays caused by events beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, transportation interruptions, labor disruptions, utility outages, government actions, supply-chain interruptions, or similar unforeseen circumstances.

20. RELATED POLICIES

Shipping-related refunds, production defects, custom-order limitations, and other remedies may also be governed by our:

Refund & Return Policy
Terms of Service
Privacy Policy

Where these policies address different aspects of an order, they should be read together.

21. CONTACT US

For questions regarding shipping, delivery, tracking, or local pickup, contact: